Refund policy

Return and Refund Policy

At Tryhairy, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Window

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must be unused, unworn, in new condition, and returned in its original packaging with all accessories, manuals, and tags included.

Items that have been used, damaged, altered, washed, or returned without original packaging may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please email us at info@tryhairy.store with your order number, a short explanation of the issue, and clear photos of the product and packaging.

Once we review your request, we will provide the next steps.

How to Start a Return

To start a return, please contact our support team at:

Email: info@tryhairy.store

Please include your order number, full name, and reason for the return.

Do not send any item back before contacting us and receiving return instructions.

Return Shipping

Returns must be sent by mail.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

The following items may not be eligible for return or refund:

Items that have been used or worn
Items damaged after delivery
Items returned without original packaging
Items returned after the 30-day return window
Gift cards or promotional items, if applicable

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at info@tryhairy.store with your order details and photos of the issue.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, it may no longer be possible to cancel it.

Contact Us

For any return, refund, or exchange questions, please contact us:

Tryhairy
Email: info@tryhairy.store